All right. Well, we’re glad you’re here. Let’s
go ahead and get started today. What we’re looking at here is ‘Tips and
Tricks for AcuGraph Professionals’ because we don’t want to deal on the
negative, and all the mistakes and we do see folks like make a lot of mistakes.
But really, we want you to get the most out of your AcuGraph and so, we’re
going to do our best to give you all the insider tips, to show you things maybe
you didn’t know you can do, or show you how to do things that maybe
you don’t do very often. So with that, I’m just gonna jump right in. Now, the very first thing that
I want to make sure that everybody’s familiar with is your AcuGraph
Account Portal. This is a big deal. This is something we’ve worked really
hard on and that’s why I said this is your key to AcuGraph happiness if you
understand how to use that portal. And so, I’m going to demonstrate how to do that and
I’m going to just do it live here. I’m going to log in on my browser and go
to and then, I’m going to go up here to account login, and then I’m going to put in my login information and let it login. Now, as you can see once
we’re here, I’m in my account, I have the enterprise level because you know
I’m special that way. And here you can manage your account. This
is where you manage your actual annual renewal, and so on. But notice these items here, one
through five, we’ve got getting started, and practice management, and so
on, each one of these is a whole training module that’s been put together, and design
and dedicated to helping you get the most out of your AcuGraph. The number one thing that people were asking us for when they bought AcuGraph was,
‘how can I get some more training?’ ‘How could I get some live training?’ ‘How can
you walk me through what I need?’ So, we put a lot of time and effort into
making this really top-notch for you. So I’m gonna click on getting started here,
the 101 class as you can see. All right, we’re going to have a video here
about installation and set up, a tutorial about how to do graphing, an invitation to join the Facebook group, putting your listing in, and so on. And then, look at step five here, we have
software training videos. So if I click here to learn how to use the software, then look at these videos, we start
with patient management, case management, exams, and so on. As I scroll through this, every one of
these is a whole video tutorial. And so for example, if I want
to know if I have some questions, say about printing and
emailing my graphs to my patients, I click view now and I’ve got a video
tutorial that’s going to walk me right through it step-by-step. So just about any question you have about all the features in the software is going to be
answered right here in a video tutorial. Most of the tutorials are pretty short
and to the point you know, three, four or five minutes to show you how to get things done. If we go back to where we were along with the software training videos,
there are some introductory webinars that are included as well. And
so, getting to know AcuGraph 5, some of these webinars are actually the
webinars that we participate in like this one where we do it live. And so, I just want to make sure
everybody’s aware that you have these resources available. What we
just looked through that was only the getting started module. We have a whole
module for practice management for example, where we have a number of these
live webinars that we’ve done. There’s also some blog posts that it’ll point
you to all of the best resources we prepared –reading graphs, talking to patients,
marketing your practice. This is the other one I wanted to highlight. If you click here, first, you can download the media marketing kit. All right, this is where you get the AcuGraph logo screenshots from the software and
patient focused videos that you can put right on your website. So these are marketing tools
we’ve prepared for you to tell the world that you’re different,
that you’re special, that you do AcuGraph, that you have something to offer that nobody else has, or that very few other people
have in your market. And we want you to do that–so you can download the
media kit there, it’s all free. Then we have some marketing training blog posts, and marketing webinars including our webinar on health fair success formula which was
a very popular very successful webinar that we did. So, I guess to summarize then, when you log in to your AcuGraph account, you’ve
got all these resources ready for you and there’s a lot here. So I encourage
you to spend some time getting to know this so you can maximize the
return on your investment. For those of you that may not
remember how we got here or saying, “wait a minute, where’s that again?”, I want to show you one more time. If you
just go to, here’s the main AcuGraph web page, up at the top there’s a count login, when you log in then there you are, it’s gonna
take you into the portal. All right, so–Can I add a little? –Yeah, Kimberly, go ahead. –So, what we recognized through this process, when we had new AcuGraph owners,
we had a lot of information for you. We’ve spent a very long time creating
videos, creating webinars, creating blog posts with a lot of information to teach,
so what we did was we broke it down into segments because
we realized that when you are a new AcuGraph user, you’re going to learn on different levels. So, the first one of getting started 101 is
really all the basics, all the things that you need to know in order to get
going and open up your box, download, get things, there’s a few case
studies, there’s some things to look at within there, and videos, and
webinars that are very specific to just the getting started portion. Then as you know you’re
AcuGraph, and now you’ve gotten started, and you want to expand
your knowledge and you want to get better at it with the practice management section, once you click on practice management, we have added videos… videos and webinars, and blog posts
they’re very specific to that. So, just recognize that –I’ve lost the page that Adrian was on. –Oh, I’m sorry I’ll put it back up.
–That’s okay. I was… I was following my outline there. –Oh, here you go. –There you go. So on the next level, level three, reading graphs, and talking
to patients, we just–when we get your phone calls, and we get your questions
and the areas that you’re struggling with as you’re progressing, we just
wanted to have a lot of information at your fingertips. So if you want to get
better at talking to patients, go to the section three, and then marketing is
section four, and then always, you’ll always go back to this becoming an
AcuGraph expert because even if you’re like Jackie Victor who’s been with us
for five years, she’s still expanding and we continue to add more information. So
we want this to be your portal, or your place where you go. It is information
about your account. It’s the place where you can sign up for webinars.
This will continue to evolve and grow. So, the becoming an AcuGraph
expert, if you’ve already been with us, and you’ve already been through
the getting started portion, there will be more information that’s added to the
different segments along the way. So we want this to be your home base. –All right, very cool, thank you Kimberly, that’s… that’s awesome. And the philosophy behind it, I’m glad you mentioned that this really is all
driven by you, the questions that we get turn into training videos, turn into blog
posts, and turn into webinars and so it’s all about you. All right, the next item that I wanted to mention after the AcuGraph Account Portal for tips and tricks, the number one technical tip, that I can give you
today is about Windows Update. Your key to getting AcuGraph to work
at all is often Windows Update. Let me tell you what I mean by that. As the software has advanced
and developed, and as we use more and more sophisticated programming
tools to keep up with the demand for more and more sophisticated
features in the software, what it ends up doing is that it relies on more and more
resources in the operating system. Now, in Macintosh that tends to be you
know, automatically handled and it tends to not be a big deal but in Windows
because of the way Windows is put together, there are a lot of discrete
component. And if you’re missing a component that AcuGraph needs to use
from Windows then, AcuGraph won’t run. One of the common problems we see is, “I can’t talk to my probe, it says
my probe’s not connected and my probe is connected, so what’s going on?” Or when people are trying to install and it won’t install. The solution generally is that Windows is out of date. And so, we explained that you need
to run Windows Update. Now, here’s one of the problems we run
into, I know this is kind of small but this is an actual screenshot from
an actual AcuGraph user you’ll notice that it was taken at 1:57 a.m. but this is someone who couldn’t
get AcuGraph to work, and so we we jumped in to try to help and
this is what we found. First of all, I want to point out that it says
updates were installed –never. This person had installed Windows 7 on their computer
and had never ever not even once updated it since Windows 7 came out in what? 2009? And so, there were a 169 important updates available. Windows
used to call those critical updates. And there were 98 optional updates.
So we’re talking 250 missing pieces of the operating system,
250 missing updates. Any guesses how long it took to run Windows Update and get this fixed and going? The answer would be in the double digits of hours. The other problem is that if you fail to run Windows Update frequently, then you end up in a situation where Windows Update itself gets broken and can’t run
because it’s too outdated. Now, you know we could comment all day long on whether
that was a stupid programming move or a boneheaded programming move. I’m not
sure which one Windows committed there but if your computer can get out
of date enough that it is utterly incapable of updating itself,
then you’ve got a real problem and that’s–we see that. Actually, with alarming frequency so the moral of the story is you need to set Windows updates to
run and to run frequently, or to run automatically in the background. If you
keep Windows updated and current, not only are you going to enhance your
security which is a very big deal but also you’re gonna keep everything running. Now, there are those who wonder, “yeah, I don’t know how
to run a Windows Update.” “I have no idea what to do.” And so, let’s talk about that for just a minute–how to run Windows Update. I’ll only do this briefly but… I’m just gonna pull up a different
web page for you one second. All right, thanks for bearing with me and
I will share my screen again. This is and when you do that, then it forwards you right here. And if you select Windows for
your operating system, then right here are all the instructions for installing Windows
updates, and you don’t have to just do this if you are installing AcuGraph brand new. You can do this any time, and you should make sure that you have
Windows Update running. So, depending on which system you have if you click here,
you will actually get a tutorial, a video walking you through what to do. Also, if
you don’t know what you have, then right down here, it’s going to show you right
on the screen. So, you can see that I’m using a Mac today, OS X 10.11.6, but it’ll
tell you what version of Windows you have. So, that was All right, so, enough about Windows Update. There is a question here from Kim and it looks –let’s see. Oh, first of all, Emma says, “got the message about MacBook Pro.”
Looks like Cameron answered that. And then, Kim said, “I’m trying to install my
new updates. I go through the whole install, it says, it’s finished, when I open, it says there’s a newer one available, want to install?” –Okay, yeah, and you can–Kim give us a call
at our tech support, and we can walk you through
what to do there. It won’t be a big deal.
It won’t be a big problem. Okay, next item. Look at these two graphs, tell me what you see, are they the same graph? I had… I had a user that I was talking on
the phone with just this last week who said, “you know you got to
do something about the colors in those graphs because the
blue for deficient and the purple for split are the same color. I just can’t even tell the
difference. And so, it’s… it’s darn near impossible to read these
graphs.” It’s just–it’s a real problem and he wanted to know if we could do
something about that. Well, and so here it is, close up. These are the same graph, the same
segment, and look at that, I see the point. Look at the blue and look at the purple,
they are almost the same. But that’s because what’s going on is monitor color adjustment. If you don’t calibrate your monitor or
don’t adjust your color very effectively, then you’re gonna get all kinds of weird things
that happen with color. And this isn’t a programming issue. This isn’t something
we can change in AcuGraph. This is actually because of how monitors produce colors. If you have it calibrated so it’s
got more of a green hue to it or more of a red hue to it,
then you will end up with whites that aren’t really white,
with grays that aren’t really gray, and with colors that run the gamut. And so, these two pictures here that you’re looking at, it’s just the difference between
calibrating your monitor or not. Now, some operating systems
have built-in calibration features. The monitor Google for how to calibrate yours and at the very least, if you can’t calibrate then at least turn up the brightness
because that’ll bring out the differences between the colors.
If everything is very dark, then the purple and the blue for example
will tend to look the same. But if everything is brighter ,then
you’ll see the difference. So, if you’re having trouble with your graphs, if stuff is looking ugly and hard
to discern, spend five minutes and do a color calibration on your monitor, you’ll
be glad you did. It’ll look night and day difference, and I personally have two
monitors connected to my computer, and when they weren’t calibrated, the same graphs looked really ugly on my left monitor, and really nice on my right monitor. And so, then I learned I had to calibrate them
so that they would both look the same. Okay, I see more Q and A’s coming in, and I see Cameron is answering
those questions so I’m just gonna let Cameron keep fielding those for a minute. Oh, somebody–this is a good question, I’m gonna mention this. Somebody
asked if you need to run Windows Update on a Mac? And the answer is no, only on
Windows. Also, the other thing people do say, “hey, you know I have a brand-new
computer so I don’t need to run Windows Update because my computer’s new.” Well, now that Microsoft is releasing updates and patches darn near every week, I promise the day you open your computer and plug it in from the box brand new, it
is out of date. And so you do need to run Windows Update right then and get everything up to date
before you install AcuGraph. Okay, so we talked about fixing the colors.
This is just a little pro tip to make everything look nicer for your patients. Next, we’re going to talk about
how to measure properly. This is one that we get a lot
of questions about, and this is the most basic and most fundamental
skill to using AcuGraph. And so, we want to make sure that you’ve got the
best training possible. And so for that, we actually thank you to Kimberly.
We’ve actually prepared a video about this, about point location
and measurement, and I won’t want you to watch that.
Before we get into the video –no it’s not going to be that video. Before we get into that–before we get into our video
though, I want to point out just a couple of quick things. These are the real basics and
these are things you probably already know. But I’m going to go ahead and
point them out anyway. First of all, we want to make sure that people
are using the probe properly, that you understand that you do have to have a
q-tip in it, and that you understand how to hook everything up right. You’d be surprised you know, over the years we’ve had people call and ask
questions, and you know, I’ve had more than… more than one occasion people
that had no idea you were supposed to put anything in the tip of that probe.
They were just putting the metal on the skin, they were wondering why it didn’t read well. The other things that we teach obviously,
you want to regulate your pressure. You want to regulate your angle, you want to try to keep your pressure
uniform. And if you’re not sure about keeping your pressure uniform, something
that I found that I actually used to do to train is I got a little scale for the male, and I would push on the scale, and let it take a reading for how much
–how many grams of force. I was putting you doing grams
around since whatever you like, and then, do it looking away so I couldn’t see, and try to do it several times and then check and see if I could do consistent
pressure each time. The more you practice, the more you’ll
be consistent with your pressure. All right, before we move on to our next tips and tricks, and
we still have a few more important ones to cover, I want to pick up some of these
questions that we have. So, Mary Jill says, “I’ve been graphing for about three months
now and what I’m finding almost across the board is Triple Energizer
graphings are all elevated or excessive, what does this mean?” –Well, it can mean probably two
things for you Mary Jill. Number one, it could be that when you’re
graphing and you’re using the probe, that for some reason when you get over
there to the triple energizer point, for some reason you’re using more pressure.
And it may–it might just be due to the geography, the anatomy of the landscape,
the layout. You may just for some reason
press more on that point. If it’s consistently happening across
the board with every patient, then you might want to look at technique. On the other hand, it could be coincidence. I can’t tell you the number of times
I’ve had somebody call me and say, “I think there’s something wrong with my equipment. It’s not calibrated because
the last three people I’ve had have all read low, and so I know the equipment’s
broken because it’s reading low.” And I explained, “Well, that’s not possible.
If it’s reading it has to be accurate because it internally calibrates 10 times a second so it can’t just start to read low like it’s wearing out or
battery’s dying, or something like that. And so I tell them, “you know, I think it’s
a coincidence. I think you had three patients in a row who had low readings.” And so, and sure enough they call me back and say, “hey, you know what the next
person read really high?”–“Yeah. You’re right. It was a coincidence.” So that’s the other thing I’d say, Mary Jill.
It could be a coincidence. But check that and see if it really
is every single patient then, yeah, you might want to look to your
technique, your point location, your pressure. Mikhail said, “Is there a difference when
you measure black skin and white skin?” –I will tell you that yes, statistically
speaking, the more pigment you have in the skin, the the lower it
tends to read. Now, that’s not going to make a massive difference like, you know, it’s gonna read half or something, but it will make some difference. The pigmented
skin tends to be slightly less conductive so you know, that’s nothing to be
alarmed about at all. It doesn’t matter a bit because what we’re looking
for is the balance between the meridians and not the overall level of what
the meridians read. So, that’s okay, nothing to worry about there. Let’s see. Mary Jill says, “The
consistency of pressure with the probe should be what measured how
how many milligrams?” There’s not a specific number of milligrams or ounces
of pressure. What I tell people, and when I’m training them is: how much pressure
are you comfortable with? If you close your eye, and take your finger, and push
on your closed eyelid against your eyeball. You know you can take a little bit of pressure but
you’re not going to push hard in there. Don’t do that with the probe by
the way, use your finger. That’s the sort of pressure that you should be using on the probe. So if you start with a probe like this, and just let gravity do it, so that you’re really, you’re just resting it. Sorry, let me put it where you can see.
You’re just resting it on there, that’s a good start. From there, it’s really
not much more pressure than what the weight of the probe is. And so, everybody kind of has their own slightly different pressure that they’re comfortable with. And I’ve you know, I’ve been graphed by a lot of people
and I’ve seen a lot of people do graphing so I’m not gonna say, “Oh, it must be
two ounces,” or whatever that is. I’m going to say it must be consistent. You want to use the same amount
of pressure on every point you measure and that’s what to go for.” Okay, Mary Jill says, “At the time of going to fit Source points in the bar? Or is
the bar held always in the opposite hand of the foot being measured?
Or does it not matter?” –The answer is it does not matter at all. We’ve actually done testing
with this and we found out that you can have the bar here and be
measuring on the same hand. Or you can have the bar here and be measuring on the opposite hand or opposite foot. The point of most resistance, the thing
that determines the measurement is going to be the actual point you’re measuring not the
bar. The bar has a huge surface area. How much of my palm is touching
the bar? I’ve got this much skin surface area, making
electrical contact here versus that much right there. So the point of most resistance is
at the point being measured. So bottom line is, you can have the bar in whatever hand
you want. You don’t have to switch hands because none of that matters. When you’re measuring Jing-well points,
you’ll want to switch hands just because you can’t get to the Jing-well
points. And you do need to make sure that your patient does keep their fingers
around the bar. I–you know, I’ve seen people that just kind of have a sit in
there. Now, you’re cutting down the surface area, now it may matter. So, they don’t have to squeeze that’s the language I use. I say,
“hold this in your hand, keep your fingers around it.” You don’t
have to squeeze and that’s fine. Okay, Kim says, “I find Jing-well reading
so much easier to do. I’ve done both readings on myself and there seem to be
not much difference in results, what do you think?” –Jing-well readings are easier to do. They’re easier to locate. They’re easier to be consistent on. And the only thing you really have to watch for is if you have a hangnail or
some break in the skin, that’s going to interfere with the reading. Jing-wells are not as active so you won’t find–either readings there is high or that
have as many findings. But Jing-wells are a perfectly valid way to read and they
tend to be sometimes different than the Source points because you’re
measuring different systems. The Source points are the Yuan points, measure the main channel
and the Associated organ whereas the Jing-wells measure the effect of the
musculotendino branch on the main channel because that’s–the Jing-wells are
where the musculotendino branches connect to the main channel. So, as long as you keep that in mind so you know what you’re looking at, then, you can use
whichever you’re comfortable with. All right. Let’s see. Mikhail says, “In what case
you use for measuring Source points, Jing points or Ryodoraku?” –Personally, I don’t use Ryodoraku points because they are 8 out of the 12 resource
points, anyway, the other 4 are not. They are the traditional points that
Nakatani identified back in the 1950s just about every modern adaptation just
uses a source points. But we left the Ryodoraku in there for purists who feel
like you have to use the method that was developed in 1950s, and you may never
deviate. If so, there you go. But, statistically speaking, less than 1% of
our users actually use Ryodoraku points. Source points versus Jing-well I just spoke
about–because of the musculotendino branches, if you are dealing with
musculoskeletal problems, you may want to look at Jing-well points. Also, if the Source point graph is just a disastrous mess, and you want to see
what’s going on in the musculotendino because they kind of serve as
reservoirs for the main channels, then, that’s a good place to start. And also, if you measure
the Source points and everything looks great, and there’s
nothing to treat but the patient has symptoms, and you know there’s a problem,
then, go measure Jing-well and see what you find. And there’s more that could be said,
that’s a whole seminar by itself when we do some training on that but there’s a quick primer on it, anyway. Kim said, “You’ve said that Qi level
reads lower than actual Qi reading would be measuring Source points, should I calculate a percentage to
calculate a more accurate Qi level?” –I’m not sure I’m following the question Kim. “Qi level reads lower than actual Qi reading
would be measuring Source points, should I calculate a percentage?” I’m not following what you’re getting at. However, in general, the Qi level itself is not the
most important part of the reading, it’s the balance. It’s how everything
compares to everything else. So, if everything average is a hundred
or if everything average is 50, I’m less concerned about that, and I’m more concerned about if one meridian is a hundred and another meridian is 50.
Well, now I know something. Okay, great! Let’s move on to a few more tips and tricks
that I want to make sure we got covered today because time is rapidly getting away
from us, so I’m going to put up my screen again. There we go. Okay, we got past the
video time. By the way, that’s a screenshot from an old Saturday Night
Live spoof on acupuncture. Yeah, it’s got blood going everywhere.
I know. I know hilarious. Okay, let’s talk about archiving. This is one that comes up from time to time. People don’t understand archiving
patients. The role of archiving–what it does, what it means. And so, I’m going to switch my screen over to where I can show you my AcuGraph. Hopefully, you’re all seeing my AcuGraph window now. And so, if I show all my patients here, let’s take the search off. You can see that I have many, many patients. I’ve got over a
thousand – 1100 patients in here. What controls whether patient is archived or not, actually, when I have that patient selected, then this little pencil right
here, I just click on that and I can archive or I can unarchive that patient. If a patient is archived, it simply means
that that patient doesn’t show in your active patient list, and doesn’t
count in your count of active patients. They’re kind of in long-term storage, you
don’t lose anything. All their data, all their records, everything is preserved
but it takes them out of an active status. Now, if you put somebody in an archived status and you can’t find them anymore, and you want to unarchive them, then you go up here to settings,
the top of the screen, and right here on other settings,
you click show archived patients. And then, the archived patients will
show up in your list. You can select the one you want. You can unarchive that patient and you can change the status like that, so, pretty easy to handle. Now, the question is why
would you ever want to archive patients? Well, really there’s two reasons, first of all, you’ll want to archive patients if you have too many patients and
it’s getting you have you know, two lengthy of a list. You don’t
want to scroll through them all. You only want to see the active patients are currently
treating. Then, that makes it super easy. The other time that you would want to make sure you archive patients properly is if you have a plan. It depends on
which plan you’re using. We run into this from time to time because
right now we have three service and support plans for AcuGraph. And as you can see, I’ve circled here in red. Each one allows a different number of
active patients and so, if you have you know, we have people for example that
that subscribe to the professional plan but then they try to install it, and it gives
them a message says, ‘you have too many patients,’ because they have thousand
patients and they bought a 500 patient plan, well, the solution is go through
an archive – every one you’re not actively treating, because I guarantee
you’re not actively treating a thousand people right now. Kimberly, you just popped back up, are you there? –Yeah, I got lost and I came back. –Oh, welcome back. All right, so moving on then… –But back on your last screen when
you had all the patients up, can you hear me? (Yeah) Mary Jill asked how to alphabetize the
patient’s last names, is it possible? Can you just show that real quick on that screen? –Yeah, sure. So what we’ll do, let me go ahead
and switch back over here – do that and do this. Okay, so if I go here and I have all my patients up, then see these columns here? Any column I click on, it will sort. Right now it’s sorted by last name
alphabetical – you can see all the A’s here. And I had a lot of these very similar last names
when I was in Nigeria and graphed a whole lot of people in
Nigeria, and here’s all the names. Well, if I want to sort by first
name, I just click first name, and now you can see that it’s alphabetical by first name or last, edit if I want to see
who I saw most recently, then there it is. If I want to sort by who has
the most graphs, then I can sort there as well. Oh, and I’m really making a think now. And if – also if you click multiple times, it will change
the order. So I’m gonna go back here to last name. I’m gonna sort by last name and
you see it’s all A’s. If I click last name again, now it’s all Z’s, it’s in
Reverse alphabetical order. So that’s how you sort. It’s very fast and easy, so good question there, thank you. Let’s go back here and I’ll get back into my… my next slide. All right, so we talked about how to archive and unarchive patients makes
your life easier also, makes your plan fit you better. Let’s talk about using the red
flag feature in AcuGraph. This is an important feature and this is one
of those ‘did you knows’ — as in did you know AcuGraph could do this? Let me show you how this works. So, I’m going to switch back over here to AcuGraph. Sorry about all the switching I have to keep
doing but that’s how it goes when you go back and forth, feature to feature.
I’m gonna go to my example patient. Kimberly, are you seeing my AcuGraph now? –Yes, I am. –Okay, good. All right, so I’m on my example patient, I look at
my patient overview — here’s my overview, and you can see I’ve got my records, and
last graph, and picture and all that stuff. But right up here, do you see
this little flag icon? I bet a lot of people don’t know what that does. I’m going to click that flag icon. This is designed for red flags. This is so that anytime
I’m looking at this patient, if I’m in the patient overview looking at the dashboard, it’ll tell me immediately, “hey stop! Notice there’s something you need
to remember about this patient.” So for example, if a patient has
haemophilia — thank you, I spelled it right. Okay, the patient has haemophilia, I saved
that and now there’s a red flag so when this patient comes up, I say, “Oh, red flag,
warning, something I need to keep in mind.” I can click right here and see what it is to warn me you know, and I’m–if a patient’s haemophiliac I’m obviously
going to possibly needle differently and I’m going to be very careful about bleeding. So that’s what the red flag warning is. If you have something that’s a temporary situation, and it goes away and you clear that then, when you save that, the red
flag is no longer red, makes sense, fair enough, easy to see. –Hey that’s a great place to put little tidbits of information like this patient always runs late, this patient has panic attacks on the
table, all those little things that you just kind of want to know but you don’t
want to show up on the chart. –Yes, absolutely! It’s kind of hidden behind
that red flag thing so it won’t show up unless you click but it’ll be there if
you need it. Great point. All right, one other one other feature I want
to point out that a lot of people don’t realize is possible–is the photos. And the reason
some people don’t realize is because this is a fairly new feature that we’ve just added. You used to be able to just drag and drop a picture in here but now
you can actually take a picture. And so, here we go, I clicked on the little
camera icon — that’s a terrible picture, we’ll put that
right there and there it is. I’ve got my I love acupuncture sticker
on by the way, and I’ll talk about those in a minute. We brought those out on a
whim because we thought they were fun and we can’t keep them on the shelves, everybody’s buying them up. Now, the other place you can use photos is in the patient file, all right? Right here under the picture tab, — so, if you’re looking in your patient file where you’re keeping your notes and you have a
condition or a problem that you want to take a picture of. Maybe they have an injury,
maybe they have a rash, maybe you want to have a picture of their tongue, this is where you do it. So you click right there — ahhh, don’t diagnose me. –So we can’t actually see that the whole… the whole process of — that your screen that
comes up where we’re taking the picture. We’re just seeing your final picture
that you put in. –Oh, it’s not showing you that window? –Yeah, just… just so that people know that for this picture section, just recently I’m working on a
Bell’s palsy patient and I took a picture of her trying to smile on the
first day. And then, we’ve been taking regular pictures along the way to show
her progress. And then, I have pictures right in the chart. It’s been helpful. –Excellent, and I’ll add by the way that you don’t have to snap a picture with
the camera in your computer. If you have an external like a webcam hooked up, then, you can pick which camera it uses so you can point the camera at their tongue, or at their toe,
or whatever you’re taking a picture of, and snap that. So, totally useful, and it stores it right there in your notes and keeps it forever. So, great
feature. If you’re not using that feature, then, start using it. All right, and sorry that it wasn’t showing
the pop-up window, I thought it was there. So we talked about using the photos and we talked about two places to use the photos, there’s one other area of where I think that some people don’t realize they have
this feature built into their AcuGraph and that is screening mode. Not this kind of screening but when you’re doing a screening exam. You’re out in the
public, you’re doing something to help attract new patients, you go to a health
or a live screening event and so, here’s what that looks like. All right, so for screening mode
when you do a new exam, you can see here this is the normal
Source exam. We have Jing-well — these should be pretty familiar
to us, but if you just go over here on
the tabs to screening mode, then, this will allow you to measure only the patient’s hands. You won’t have to do the hands
and feet which is a real bonus because if you’re out in public doing a
screening, you want something that’s going to be quick. Some people don’t want
to take off their shoes in public and it allows you to get half a graph so
that you can then discuss what you found, and invite them to come into your practice
for the full exam. It’s a marketing tool, it doesn’t give clinically relevant
information, but it gives the patient a sample of what they can expect. It also allows you to print the screening report which is a very nice little marketing
report that we’ve put together. So, screening exam is used for public
screenings and we’ve had people call and ask, “how do I install the screening part?” And the answer is you just go click right there on the tab. Okay, we are coming down to the end.
There are… there are–we’ll see one, there are two other tips
I want to talk about here and so here they are. Let me switch back. It’s not fun that it does that every time. Okay, first of all, just in brief, I want to say don’t
over explain the graph. Sometimes there’s a tendency for practitioners to want to give a brain dump to the patient and tell them everything they know but I found that patients get it really quick — 30 seconds of explanation is plenty just to talk about, ‘you can see what’s high, you can see what’s low’, ‘we’re going to fix the highs and lows
because we want it all balanced and these correlate with your symptoms’, that’s it, they get it. There’s not necessarily the need
to go through a lot of other explanations and this question came up because I talked to a practitioner who
said, “you know, ever since I added AcuGraph it’s really slowed me down because
I’m spending time going through all these graphs with the patient. And by
the time I’ve explained every graph to them, you know, I’ve spent 10 minutes.” Like what? You’re explaining every graph? Don’t do that, that’s more information than they want. Really, a patient’s interested in two things: ‘do you
know what’s wrong?’; and ‘can you fix it?’ That’s all they care about, honestly. So use the graph to give a very convincing case that yes, you know what’s wrong, and yes you can help, and move on and get to work, helping them out. AcuGraph should actually cut down on the amount of time that you need to spend
explaining to a patient. It should not add to it. And I have heard from other practitioners
who’ve said, “I’ve been able to be so much more efficient
and see more patients in a day because after the first time
I ever graph them, they get it. And on subsequent visits, all they need to see is a graph and we’re good to
go. I don’t have to spend a lot of time talking to them about Lung Phlegm or Liver
Qi Stagnation, or whatever I used to try to explain.” Okay, and then, the other point I wanted to make is this right here which I think is probably one
of the most underused of the graphs — this is the… this is the
graph, that’s the information graph where it talks about each of the
imbalances that are found. And this is the one where if you have a very inquisitive patient,
they want to ask a million questions, give them this, put it in the printout
put it in the email. However, you give it to them and tell them, “Look, I want you to
read through this thing. This is gonna answer most of your questions, and I want you to circle any of the symptoms that you’ve
had in the last month or that you currently have.” This will give them not only some better understanding but it will also help them give you all the information they forgot to tell you when they gave you all their intake info. You’ll find out that they circle stuff
that they never mentioned to you and it helps them understand, and helps you
understand what’s going on with their health. So, don’t just go for the pretty pictures but hand them this report or email in
this report, and use it to its full advantage. You’ll find that it’s very helpful. And with that, we come to the question part of AcuGraph
–of the webinar today. So I want to take a quick look and see
what questions we have, make sure we answer all up, so ask anything you want.
So I’m gonna jump over here and see what questions we have. All right, let’s see. Number one: Kim says,
“my muscular dystrophy client needs a wet Kleenex in her hand
when we graph and treat, next to the bar in hand where we find it hard.”
–You know that maybe an edge case there, that’s a good point. If you have somebody
who has extraordinary… can’t get good conductivity, then having some moisture
around that bar may be helpful. We found that for the most part generally, because
there are so many sweat glands in the palm generally, than somebody holding that in their
palm, they have really good results. But, yes you can use a wet Kleenex wrapped
around that, or you can simply moisten the palm right there and then
put that in the hand, and that’s certainly acceptable to do. Great point,
Kim, thank you. Emma says, “I do the graph every time
with my patients and balance the graph. When I want to add the same protocol every time, how do I do it? Sorry, I don’t remember.” — Okay, let me pull up AcuGraph here on my screen, and let’s walk
through that. That’s a great question Emma, so give me one second. We’ll pull up this one, and here we go. Okay, so I’m gonna go back here to my –I’ll start with my patient overview and let’s say I’ve just done this graph on this patient, and now I want to know –you say that you balance the graph but you
also want to add the same protocol every time, well, the quickest way to do that, you can do it right here because over here is where you build your treatment plan, over on the right side. So, let’s suppose I’m going to
balance the graph. There’s some points recommended down here underneath, and I click the yellow button, add these to today’s plan, to this issue. I can click right here on
add protocol, or I can click on add point. If I want to add a protocol, then I just jump in here, find the protocol, whatever it is that they’re dealing with. Suppose this patient has prostate trouble, so I hit the prostate protocol, these are the points that I’m going to use. I can click add all or I can… I can manually add them one at a time. So, if they’re–if none of them are added,
then, I can say, “okay I don’t want all these but I want CV3, I want Spleen 9, and the two bladder points.” As I click them, they’re added. And then I can hit begin treatment.
And when I do that, then, as you can see, this treatment plan gets added right away into my notes, shows me what I did, and I’m ready to go. Okay, Mikhail says, “Are there practitioners who graph themselves?” –Answer? We B&C… Kimberly says, “Yes, I graphed myself
all the time.” And that is absolutely true! You can graph yourself and
that’s a good thing to do. On a sidenote, my wife, being forced to
live with me, has become quite a grapher and so she graphs herself, all the time
as well. And she’s quite good at it. And so, sometimes, I’ll come home from work
and she’ll hand me a box of needles and say, “I got a belt block, fix it.” And it has happened yesterday and so I do. The last thing I’ll tell you and I appreciate
everybody who attended today. Thank you so much for coming. There are many, many more tips, many, many more Pro things that you don’t know about and
I put in as many as I could fit within the time constraints we had today. I really
don’t like to go too long and so, we may do this again with just
more tips and how to’s. Meanwhile, you should be using your AcuGraph. You should be looking at the
various options, look at the various screens, go to the training, go to
the account portal that we talked about at the very beginning, and find out
what you’re missing. Make sure you’re getting the most
out of your AcuGraph system so that you’re getting a great return on
your investment, so that you have a busy, thriving, successful practice, and happy
patients that’s what we want for everybody out there. That’s why we do
what we do every day. –One quick plug here, I wanted to add, we’ve got some great, even simple questions, somebody’s asking questions
about if their patient has anxiety, should I do this and this? What I really
would like you to do is make sure all of you are part of our Facebook forum. We
are always answering questions like this. The answers are there, we get group
conversations, our practitioners are so smart and they are always giving
fantastic advice. If you’re trying to do a health fair and you’ve got some
thoughts and ideas, and you throw it on there then all of our practitioners will
chime in and they’ll help you. So, this is supposed to just touch the surface of
your questions. We want to keep going and answer your questions but come on over
to the forum, join us there and we will keep answering. –Awesome! You know what I love second
most about the Facebook group? –The pictures that I posts of the whole group? –No, those are third, sorry. My second most favorite thing in the
Facebook group is that when people post questions there, often they get
answered before I can even get there to answer them. And I’m going ‘Whoo, I don’t
have to answer that question, somebody did it for me, thank you.’ –Hey, did you talk about your sticker? –Hold on, I’ll get there. (Okay) The number one thing I like about the Facebook group is when people post their
success. We have people say, “Hey, everybody! I’m doing my first health fair. Here’s
how, here’s my booth, here’s my banner, what do you think?” Everybody’s cheering
them on saying, “You go get them!” And then they come back and say, “Holy cow! It went
great! I got 12 new patients out of it.” That keeps me going, that is exciting not
only for me but for everybody there. So, post your success, tell us how your
patients are doing. Hey, look at this, see the sticker? ‘I love acupuncture’, hard to see on
my white shirt. It’s oval-shaped. If you’re looking for those stickers,
go to, plural of chart —,
that’s our website where we have our charts, our posters, and now our stickers. And for some reason, there’s been a huge
run on these things and we can’t keep them in stock, there’s someone like crazy
because people love giving a sticker to their patients after they graph them so
that they can wear it out of the office and tell other people about their acupuncturist, just like the little ‘I voted’ stickers on Election Day. So, grab some of those. We sell them
by the hundred, and enjoy. And with that, anything else Kimberly before we end? –I say if you’re gonna put a sticker on your
patient when they walk out the door, hand them three business cards as well because
wherever they go, people will say, “you love acupuncture? Tell me about your
acupuncturist.” –Amen, absolutely! What a great way to say, “Oh, I go to Kimberly
Thompson, she’s amazing. Here’s a card.” All right, everybody… (That’s great!) we will see you next month. Thank
you for joining us today and hope everybody has a great weekend, and a
great month. Goodbye! –See you on the forum. Bye!

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